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Hardware Support and Maintenance Solutions Provider.

As industry veterans with decades of experience, we deliver highly personalized, world-class IT hardware and maintenance support at affordable rates for your customers across all IT lifecycle stages. Our expert professionals ensure all hardware is quality vetted, tested, engineered, custom configured, and promptly shipped to exceed your standards.

Maintenance Overview

Adirondack Networks offers a cost-effective maintenance solution that brings value to IT organizations as they struggle to manage data center performance, hardware lifecycles, risk, and IT budgeting. Rising costs, restrictive terms, and inflexible options are typical issues with OEM maintenance plans, particularly when it comes to extending the life of IT hardware beyond the initial manufacturer warranty. With Adirondack Hardware Maintenance and Software Troubleshooting, you can reduce costs and add flexibility within your physical data center.

Software Troubleshooting

Maintenance Provides

Access to engineers who will advise on possible issues that the end user may be experiencing

Assistance in the troubleshooting of storage-related issues to allow for the
isolation of problems

Best-effort software support for basic administrative tasks as well as performing diagnosis on issues that are impactful to the customer environment

A variety of service levels (24X7X4, 9X5XNBD, etc.) for on-site or remote parts replacement

Monitoring and alerts

A 24- hour helpdesk run by certified
engineers

Options for on-site or remote parts

Short-term and flexible contract terms

Support for "End of Life (EOL)"
systems

40% - 80% Savings

SLA Offerings

Adirondack Networks offers flexible SLAs that match your budget and requirements. Coverage window, intervention and repair time can be customized based upon customer specifications, or aligned with one of our standard plans. Our help desk engineers are available 24/7/365.

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Support Services